I ordered a replacement battery for my laptop. It was due to be delivered yesterday. I cancelled an appointment to stay at home to receive the parcel and no delivery was made. This morning I received an email to say I had requested a change of delivery date. THIS IS A LIE. I made no such request and have asked to see whatever message they received, to check who it is from. I doubt I will get a reply. To fabricate a lie to cover their failure is not acceptable.
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