Another "DO NOT USE DPD" review If using DPD can be avoided, DO WHATEVER YOU CAN TO AVOID THEM!!! just buy what you need at the high street. I was guaranteed today's delivery for a phone i need for work tomorrow. Instead I received an email saying "Thank you for your request to change your delivery date" ?!?! ## THIS WAS JUST THE BEGINNING!!! ## Phoned customer services only to be fed a lie. I caught them out on the lie as I was speaking to them, so they put me on hold again and came back to me with another lie about what happened, followed by yet another lie that the parcel will be delivered in the late afternoon/evening today. At almost 8pm, with still no show or update of any kind, I called them again (drum roll please....) This time I was answered by someone who was a lot more honest, but pretty much told me "well,... you were misinformed....I'd be annoyed too if that happened to me". At which point I'm now thinking "Yeaahhh.... and what are we gong to do about it?!" So I asked for the details of the local depot (Feltham) who were supposed to deliver the parcel and was told "ok I'll get the address for you....." before the phone cut off. Hmmmm..... (I bet you're frustrated just by reading this) And all of this is before I even begin to explain how this has resulted in me now going to do a late airport pick up and then a 4am start the next day (without the phone i needed for work, so lets see how much s@!t i get in because of that now) without the sleep I should have been getting right now. If you have the choice, PLEASE avoid them!!! If a retailer uses them, request a different courier from the retailer. I'm a strong believer in letting go of mistakes, because they do happen. But this extremely insulting follow-up is unacceptable to say the least and only reflects what a lot of other reviews are saying.... this company is laughable at best. And this matter will be escalated in any way possible.