First the courier didn't showed up in the day and time he should.nobody even call me to let me know there will not be a courier to pick up my parcel..so no refund or anything. You can't contact them to speak to the person it direct you to machine witch disconnects you after short informations and on the end you charged £6 for nothing. Very incompetent customer service to solve a problem. Nobody is even calling me after I send it the email to complain..constantly they are sending me emails they sorry but accualy nothing is done.there should be a phone call from one person who will take care of the problem from beginning to the end.it was my first door to door booking from DPD and the last one.