Received a text saying my replacement phone would be delivered between 13:49 and 14:49 so I stayed in all day. At 14:50 I saw the dpd van driving away. A note had been left saying they had tried to deliver with no answer. I was in. No knocking. And also I don’t think 30 seconds is a reasonable amount of time to wait for someone if he did knock as he said he did. Customer service don’t care. Poor service. Would never choose them myself but have no choice as it’s through insurance.
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