I would give zero but there was no option to do so. They claim to have tried to deliver parcels but then take pictures of random buildings saying they left a card. Or they say it's been delivered and signed for but no one seems to know where it is and it mysteriously ends up back at the depot. Other times I get an email saying "we have changed your delivery date as requested" when I am still sitting at home waiting for the delivery. It's a common tactic by the couriers to blatantly lie and say they have tried to deliver but because they are pushed for time they either drive by or say they couldn't find the place. I keep urging companies not to use them anymore. It's a disgrace. Even myHermes is better than DPD. Customer services keep promising delivery and it just doesn't happen. They had one of my parcels for at least 17 days. After hours of wasted time on the phone they finally delivered to a local DPD drop of point. They wouldn't give me the parcel because there was no barcode on it. DPD apologised and said it was their fault. The most frustrating company I have ever dealt with.