It's never gone right..... They have lost or failed to deliver every parcel ever sent to my daughters address... I've been there waiting for an item for 5 days .. it was resent by M& S and still never arrived .. every excuse under the sun .. Promises and lies .. The latest parcel and resent parcel from a supplier never arrived ..This has cost them a fortune in phone calls work time a mechanics workroom slot and the knock on effect of the project being delayed so much that a wedding could be spoiled... It is fraudulent, not fit for purpose ..... we warned our supplier that DPD wouldn't deliver they assured us they would .... 1week later we had to drive to Oldbury depot at 5 am to get there and back in time for 9 am..Once there they were helpful .... The Driver for our area is letting them down and should be prosecuted .... It is nothing short of theft....