Sent a parcel from POLAND on March 27th to Ireland,after several weeks it had not arrived,so phoned dpd Ireland who were helpful and it had not arrived there.Tried to phone dpd England,but 3 calls were never answered even after an hour holding on ,we discovered the parcel had been received in England on 29th March from the Polish office.The recorded message in England said parcel located and on the way,but completely untrue. Many emails back and forth,always sent by different people, who insisted first it had not left Poland,then that it had been received in Athlone,all untrue,and the recorded message still stating it had been found.EVENTUALLY,in July England accepted liability for losing the parcel and advised claimingfirst they said in Poland then England and then decided to advise claiming from Poland,how very complicated.We made a list of contents and value of 1700 euros the amount we were paid for loss was 140 euros .Not only was the compensation a disgrace,but the whole situation was handled very badly. We would advise everybody to use another company wherever possible ,we will make sure never to use them again. Monika Szczepanczuk