So here we have a company who are absolutely abysmal, the concept of Sinead Croke telling people not to get annoyed really says it all. The concept of a failed business plan is evident both by her confrontational opening comment, by the fact that it takes over 40 minutes to get through to their "customer service" department and by the fact that the two above statements exist. In the real world where real people live, there is often a situation where a delivery is missed, this can usually be avoided by utilising drivers who care, sadly DPD appear to ignore their feedback, are oblivious to review forums such as this and make no attempt to put it right. For some unknown reason today, my delivery was en route to my local depot, for delivery to my neighbour, then it swerved to a depot 200 miles away. When I called to ask what I could do, I was met with the answer of, as the depot is not in your area, it is not possible to select a drop off point, or a day for the redelivery. I now have to wait until the item appears at my local depot before I can make sensible arrangements as to when it will be redelivered. I could go on and on but, what's the point? DPD scores 1.5 out of 10 572 reviews Trust Pilot - DPD UK scores 4.2 out of 10 from 19,615 reviews on Trust Pilot DPD scores 1.2 out of 985 reviews on reviews,co,uk It will all have been said before. Sort it out or stop playing in a market you clearly cannot compete with.