Completely awful. I'm writing this while waiting on the phone for customer service. My delivery was scheduled for 2 days ago. I'm waiting for a laptop - for work so this is urgent. I took the day off work and when they conveniently listed "sorry, your package can't be delivered today" with no way of reaching them for any sort of reason, I had to wait till the following day - when the same crapola happened again. I was livid & still had no way to reach them. I am now on the third day - where my parcel at least got the countdown timer saying "your parcel is number 90 - Dina is your driver and is currently on delivery 39. You should get your parcel in around an hour" Waiting, Waiting, Waiting, Waiting, Waiting, Waiting, Waiting, Waiting! I can't stand this - Dina was late by 10 minutes and the very next time I took my eye off the window to refresh the DPD tracking page, thee page tells me, "sorry, your package can't be delivered today as the driver can't find your address" F's sake - it's a postcode in an East London street - Every GPS in England has my address - how incompetent is this Dina that she can't find a street with GPS - or maybe it's DPD not giving any tools to their drivers. Either way, I'm still 3 days out of work, have to wait for another day (*on a 24 hour turnaround delivery) and I will now have to spend hours registering complaints all over the web for the completely crud service that I have experienced from DPD. I'm going to copy this review to many sites - DON'T USE DPD - UTTER RUBBISH - NO ACCOUNTABILITY AND FALSIFYING DELIVERY STATS. I honestly feel like going out and finding DPD vans & spray painting them with "CRUD SERVICE" so everyone knows.I will never use them again as I can't trust them. There is still no answer on the phone and I believe by their re-directional and obscurantist website that they are purposely avoiding complaints as they can't be reached - unbelievable - they deserve all the verbal trashing I'm about to dish out.