Terrible and rude customer service in Newcastle. 20 Minutes to get through then 'greeted' by a recording lecturing customers to be polite and that there is no excuse for rudeness !! A company in France had booked in a collection from me and sent me a printed label with all ref numbers on it. I wanted to know when the parcel would be picked up from my house to ensure I was there. I looked up the tracking number on DPD.com tracking and it was identified with the note that the instruction had been sent. Customer services however said that they could not find any record of thsi at all (even though I could on line!!!). The first girl I talked to was useless and kept asking for details that I had already given 3 times (post code..tracking numbers etc) I rand asking when they would collect. After another 20 minutes of searching and not finding record of the order she asked me when they were going to collect it !!!! She was just not listening or understanding my simple request so I asked to speak to a manager. After another long hold a man called Josh came on and just repeated like a parrot what the girl had said which left no resolution at all. He was not terested in identifying that their system had failed or why and he would not give me a contact for anyone who was interested in taking this responsibility. His manner was rude and disinterested. He told me to contact the cllient who had booked it (which I later did and they informed me it was correctly booked and showing on tracking as I had informed customer services). Rudley Josh said there was nothing that DPD could do and he had no further interest or advice for me other than to inform me that as they could not trace the order I was breaching their data protection protocol (an answer that he seemed very proud of). IF THERE IS ANYONE IN A POSITION AT DPD TO BE INTERESTED IN THIS FAILURE AND THE APPALLING CUSTOMER SERVICE HANDLING BY THEIR CALL CENTRE IN NEWCASTLE THEN I SUGGEST THEY FIND A RECORDING OF THE CONVERSATION - (31ST AUGUST 11.30-12.30 am....To begin the call (eventually after 20 mins getting through) with a recorded condescending message about not being rude to then have to spend another 20 minutes talking to their employees beeing rude, disinterested and very unhelpful would test a Saint !! They have certainly lost a significant amount of work from me as I will not use a company like this again...Their attitude is insulting to the customer. They have no interest at this level in resolving their problems and they seem to have no desire to improve their efficiency or identify their failures in proceedure. To be very rude to customers on top of this is disgraceful