Their Customer Service is ridiculous . 40 minutes to get through then greeted by recorded message from Sinead Croke telling people not to get annoyed and that there is no excuse for rudeness. Then what follows is a useless, ignorant and clearly unmotivated department thatseem incapaable of following any logical proceedure whilst they try and defend what is clearly a very flawed proceedure and breakdown of service. They seem unable to find record of parcels that anyone else can track on line from home. They then say the client is at fault. They are extremely rude, unhelpful and confrontational - It is avery strange and flawed approach to 'greet' customers who have waited 40 minutes to get through with instructions about avoiding rudeness followed by their employees being so rude, disinterested and intellectually challenged.... Ask to speak to the next up the ladder and the conversation seems to get more insulting from their stand point. DPD -GET A SYSTEM THAT WORKS. EMPLOY PEOPLE IN YOUR CUSTOMER SERVICES THAT ARE INTERESTED AND CAN DELIVER A SATISACTORY AND HELPFUL OUT COME POLITELY. LOOK AT THEIR SUPPERVISORS ATTITUDE IN WHAT SEEMS TO BE ENDORSING AND ENCOURAGING RUDENESS.....GET ENOUGH STAFF TO DEAL WITH THE MANY COMPLAINTS OF A CLEARLY FAILING SERVICE. MAKE SURE THAT THEY ARE OF A CALIBRE THAT DOESN"T ENCOURAGE CONFRONTATION WITH THEIR IGNORANCE. After 40 minutes on the phone getting nowhere with the rudest and most ignorant unhelpful 'customer services' phone centre that I have ever had to deal with, the absolute farce of the opening greeting is all too clear to see. Sinead Croke (if she exists ??!!) should be sacked as the first move for her hypocrisy and her rediculous insight into how customer services should work. Greet customers with a condescending message followed by her staffs ignorance, rudeness, disinterest and confrontation representing a clearly flawed 'service' seems like writing a suicide note to me !! Never again