They do not deserve even one star. If your parcel is important- DON'T USE DPD. If your customers are important DON'T USE DPD. If you want efficiency and reliabilityDON'T USE DPD.. If you want prompt, courtious, efficient and intelligent customer support DON'T USE DPD. If you want good communications DON'T USE DPD. If you want honesty DON'T USE DPD.
I have never experienced a company that shows such little respect for their customers they should not - and soon won't be in business with their present practices, DREADFUL COMPANY !