Rudest most confrontationa ignorant and insulting customer services - as for the pathetic message that greets you after your 30 minute wait to get through advising the customer that there is no excuse for rudeness !! Surely this is just desperation and certainly heralds the rudeness and disinterest from them that follows. Having got nowhere with a legitimate question about a package that they could not trace (even though it showed on tracking on their website !!!) I asked to be put through to a manager. Another long wait and then someone called Josh comes on and is arrogant, completely unhelpful rude and confrontational - Single handed he ensured that I will NEVER use DPD again !! Has he not queued for 30-40 minutes to get through, had a condescending greeting advising about manners and then been put through to disinterested people trying to defent a service that is clearly broken with no helpful advice other than to fill in the online complaint forms (which they will not read). This company is clearly in big trouble and seems to have no desire to identify and solve customers questions and complaints. Just the opposite they (lead by those further up the peanut chain) seem to want to insult and alienate their customers. My impression was that they couldn't give a toss about resolving the many company issues or more revealingly the customer - to the point of extreme rudeness. Their customer care call centre does seem to be a case of monkeys and peanuts. My advice is to AVOID DPD AT ALL COSTS !!! There are many courier services that provide a much more reliable service and who actually respect their customers.