Their rediculous condescending prerecorded message played to you after waiting 40 minutes due to being exceptionally busy (with hundreds of complaints I assume. Just infuriates the situation and stress levels further. The message should warn 'You are about to talk to a thick parrot. The parrot will recite scripted answers irrelevent to your particular circumstances and query. They will tell you a pack of lies. They will not help. in a few minutes of conversation they will ask you to repeat the question you have 3-4 times proving they are not listening or able to understand. You then might have to talk to their 'superior' in desperation. At that point you will realise that the first part of the call was just a warm up for the main act. You will then be insulted by someone who is equally ignorant, disinterested and unhelpful. But please be prepared for him/her to be extremely confrontational and rude. Instead of their greeting warning you not to be rude they should warn you that you and your intellegence are about to be extremely insulted by a staff that clearly couldn't care less, probably hate their job and are unable to defend the shambles that is DPD. They should also warn that you are about to waste 40 mins of your life (on top of the hours that you have wasted waiting for parcels that don't arrive as promised). DPD is your worst nightmare and should, and probably will, be out of business soon. I WILL NEVER BE USING DPD AGAIN AND WILL AVOID BUYING FROM COMPANIES THAT USE THEM.