I read these aweful reviews on the three main review sites with interest as I thought that it was just me that DPD Customer Services were being extremely rude to as they tried to defend this terrible service with lies ! (take note - Sinead Croke !) I agree that their Customer Services process is just a disgrace from begining to end - as is their parcel service. You guys need to look at how well some of your competitors manage to be efficient. Maybe the difference is that they respect their customers and clients !! You certainly don't and there seems little interest in improving your service from the mess that it is obviously in.