More chance of winning the lottery than receive a reliable service from DPD in my experience (no I'm not a lottery winner) DPD is totally unreliable. They seem unaccountable, complacent and their phone Customer Service is a painful frustrating and insulting 'service' if you have the patience and time to wait over 30 minutes to get through listening to their pre recorded excuses about 'exceptionally busy at this tim blah blah blah'. It then seems impossible to talk to anyone who is the slightest respectful or interested in resolving customers concerns through DPD s failings. They are very comfrontational and disrespectful and seem to be unable to resolve anything. They dont even seem to have the ability to listen carefully to understand concerns. How are they stillll in business ?!! Awefull ! Will use others from now on.