Had a company in France use them. They booked a delivery and gave me the DPD tracking number. I looked it up on the DPD website and it showed as booked in. Then nothing happened for a few days and no updates. I rand Customer Services and waited 35 mins to be connected !!! They then informed me that they had no record of the booking and could not help !! So it seems that I can sit at home and find record of this parcel in their 'system' and yet they say they cannot trace or recognise the tracking number or the delivery ever being booked. I asked to speak to a manager and after a long wait some very confrontational and rude person came on (I asked for his name - He said it was Josh but said they did not give out surnames) and was just argumentative and rude. He then said that my call had lasted too long and as I was not a direct client (!!!) our conversation was in breach of Data protection and he put the phone down on me.....Absolutely disgracefull behaviour. Does this imply that they cannot talk to anyone chacing their parcel delivery who did not book it??? What a pathetic response nd one of someone who clearly couldn't care less about the customer or trying to identify their failures....As others have mentioned their prerecorded greeting about manners and no excuse for rudeness is just hypocritical considering their confrontational and rude approach to customer service !! This is the last time using DPD for me - they seem intent on insulting thier customers intelligence with the lack of their own.