Worst experience ever. My parcel was meant to go to a drop off point 6 days ago. Get a message delivery delayed every day, I call up to ask what the problem is and they just spin you a load of lies. I was told to call back at 8 in the morning to make sure the manager sent it out on delivery, the lines are not even open at 8 am!!. I reluctantly asked to go pick it up on the Friday and said they would call me back when they located it.. (It's in the depot... what do you mean??) Nobody did call back. This is Oldbury depot in the Midlands.. Absolutely awful.