Waited in all day yesterday for a scheduled delivery for a wedding gift...never came and then told it was still in depot and 'these things happen' after waiting 30 mins to get through. Terrible and awful and dismissive customer phone service that offered no help whatsoever. I have reported this to the company that used them as it seems reading reviews that this is the only effective way to complain and make DPD accountable.I will Never use them.