Pre-recorded message states : they are unusually busy and warns 'customers' about abusive behaviour , which is the warning that this company are used to abuse - and I can understand why - they then play some horrendously aggressive music just to warn everyone they'll take no nonsense from a mere client. My story: paid for next day delivery with a time slot of two hours - great! After the allotted time passed, I checked the hold up, I was rewarded with notification that I had received the package. Well, obviously, I hadn't! But someone signed my name ... DPD inform me that the parcel has been delivered. Well maybe, but not by me or anyone at this address.