Totally agree with Jini C - but the bigest 'dipshits' are the managers of the Customer Services who are just plain rude, thick and disinterested. Yes they employ parrots as the front line, but if you ask to speak to the next level you will soon have your intellegence insulted by the lack of theirs and their provocative behaviour towards customers. I would report them but:- 1) They will not give out their names (even though they have yours) 2) They will not give out who to report these matters to... 3) I doubt if any of them are the slightest interested anyweay as they watch the business spiral DPD UK is a shambles ! Deliveroo on a bike would be more consistently reliable - and probably quicker !! Bernard Manning would even be better than their Customer Services phone management !! (although he's dead now - but the 'managers' i've talked too at DPD seem brain dead.)