Do not use this company!!!! Avoid at all costs!!!!! DESPICABLE!!!!! If i could give them 0 stars i would!!!! I sent a parcel 7/8/2018 and the parcel was left on the door step, unwrapped, opened and things had been stolen from the package! I paid £28.50 for this to be delivered SAFELY and i paid for the insurance and this is how it arrived so here we go... I contacted their 'customer service' if that's what you want to call it and i was informed i needed to make a claim and provide evidence of the incident which i had no problem doing at all. I provided them with everything they needed and they still didn't bother to even look at my claim. I have over 10 chat transcripts where i was informed that the claim was being processed etc and nothing was done! I was then finally sent an email asking for an invoice for the goods sent which i had no problems doing but that was it.... silence began again! I spoke to a chap who told me they are still awaiting documents (they weren't) and that they sent an email to me prior to our conversation which was a load of nonsense as he had JUST sent me the email as we spoke! I had to chase them up, AGAIN and AGAIN! Conveniently after i pressured them after all the false promises, unhelpful advisers and the lack of care and commitment to their customer they finally decided to tell me that they where awaiting the courier's response as my receiver had given permission for it to be left on the door step considering they do not have her mobile number it's impossible that this could be the case! I contacted scroke@dpd.co.uk who are supposed to be there to help when all else fails and i received one email from 'Leigh' asking for my reference number on the 18/09/2019 as they promise to be prompt in replying... I am still waiting! So i chased them again 19/09/2018 and was PROMISED by 'Asha' they would escalate my case to management and escalate the courier's comments and ask for proof that this parcel had been authorised to be left on the door step and told me to wait 48 hours and if i did not hear anything to come back and they would sort my claim which brings me to today 23/09/2018 and i got the pleasure of speaking to the awful 'Emma' Who does not seem to have a concept of how to treat customer's!!!! I explained to her what i was promised my claim to be processed, provided her with proof of the conversation i had with Asha and she proceeded to claim that there was no proof of this and that the claim had not been escalated to the Courier nor Management!!!! She then reassures me but CAN NOT promise that if the courier does not get back to them that the claim would be looked into being processed and then continued to inform me there's 'nothing to be done' and on more than one occasion inform me that she will NOT be looking to process my claim today!!!! They will blame you, look for tiny reasons to not pay you what you are owed!!!! COWBOYS!!!!! This company is beyond a joke from start to finish. They have no customer care at all. They disbelieve their customers even when they have ample proof and they make constant fake promises and i am SICK TO DEATH of having to chase them around. PLEASE AVOID. THEY WILL SCREW YOU OVER TEN FOLD!!!!!!!!!!! SPEND YOUR MONEY ANYWHERE ELSE BUT HERE!!!!!!!!