UNDER NO CIRCUMSTANCES USE THIS COMPANY! I used this service trying to get my belongings from the UK to Australia. At no point during the quote nor purchasing of their service did they offer guidance as to what was/wasn't allowed into Australia. I packed my box, paid the fee and arranged the pickup a few days before my flight. Pick up went smoothly, I took my flight a days later. Two weeks later, I received a message from an old roommate telling me my box had turned up back in my old address in the UK. I contacted the company, spoke to 4 different people, each of them telling g me to contact a different department. I eventually get a hold of someone who told me, "oh yes, it was delivered back to the sending address, due to restricted items". Personal items are deemed restricted, it took them 2 weeks to take my parcel from my house to the depot where it says for two weeks , then got redelivered back where it started, with no correspondence from them at all. Nothing. I contacted them. They kept my money. I then whilst overseas had to organise a new company, they went and got the package and told me it was too damaged and that they would have to repack it. They sent me photos, In the two weeks it sat in their depot, the box had been completely torn open, and retappwd back together. It looks like a car ran over it and a five year old tried to fix. This box contains fragile, personal and expensive items all of which I told this company about. I'm now paying so much more trying to fix this problem, I'm not sure if all of my items are broken, if some were stolen. This is literally the Worst company and worst service I have ever experienced. AVOID!! AVOID!! AVOID!!