DPD has the worst ever Customer Services. I would sack all of it's managment and go back to the basics of Customer Care. A good place to start is to value the customer as without them you have no company and no job. Tell them the truth. Do not insult them or their intelligence. Show accountability. Give your correct name when asked (as you have the customers name/details). Genuinely try and resolve the issues to identify the problems and hopefully try and improve on your broken system. Offer a ringback to report back 'progress'. Have enough staff to accomodate an absolute maximum hold of 5 minutes to get through and finally to show a commitment to the change put the head of the inbercile whose idea it is to finally greet the customer (after a redicuous long wait of usually well over 30 minutes) with the most condescending and pathetic lecture about respect and manners and not being abbusive....such hypocrisy considering the way that DPD treats its customers with absolutely no respect and usually is rude and confrontational with them!! There again - you have had many chances to try and resolve this and it would seem that there is no desire or capability to do so...so the best option for customers would be to steer well clear of using DPD or any supplier that uses its 'service' IF YOU ARE NEW TO DPD I STRONGLY SUGGEST YOU AVOID USING THEM>>>IF YOU ARE NOT THEN IT IS EXTREMELY LIKELY THAT YOU KNOW THESE PROBLEMS ALL TO WELL AND I WOULD URGE YOU TO LOOK AT THE OTHER MORE EFFICIECT (AND CHEAPER) OPTIONS !