Next Working Day delivery not delivered even though I was in the house. Driver didn't use doorbell, swears he knocked but no card was put through the door. I immediately got onto DPD (which is a painful 30 minute minimum hold due to "high call volumes") I was promised delivery after 3pm (as was the vendor) and got a call from the driver to say that he would deliver at 5:30pm. At 5:10pm I rang to check progress, the driver told me he wasn't going to deliver my parcel because he was crazy busy. My parcel was booked into the depot at 5:40pm, which given the depot is at least 20 minutes drive from my house means that the driver never intended to deliver my package. He has accused me of threatening him (I did not) and my parcel is now being held hostage at the depot, despite repeated rescheduled deliveries. I fear for the state of the package if and when it ever does arrive. So my Friday order, is still not delivered and it is now Wednesday. I feel victimised by the depot because I had the temerity to complain about the driver not delivering my parcel as promised. I will now be checking to see what courier firm vendors use and will avoid any using DPD.