VERY BAD CUSTOMER EXPERIENCE. Asked for my parcel to be sent to my local safe place shop, had a text message to say it had been delayed & would deliver again next day, had no response so when I chased up online, chat time got depot to call me back to say it had not been delivered due to 'a scanning issue' & I could collect from Smethwick depot next day however next day I waited there 2 hours, no one seemed bothered to help as twice in the 1st hour, when I asked where my parcel was I could hear man in background saying 'is anyone looking after customer collections'. Eventually a staff member came to the front to say the parcel was not delivered to the safe place as 'the parcel was too big to leave' & now they could not find the parcel so I then called the back office to speak to a manager & was then put on hold for 30 minutes by a 'very unhelpful' adviser until I rang off & tried again to be eventually told that no one had sent an email to arrange for my parcel to be at customer collections for pick up, they spoke with the assigned driver who said he saw the parcel in his bay but never took it out for delivery & a floor manager could not find the item anywhere so they had no idea where it was. Overall there were so many areas DPD failed to deliver a basic service, lack of communication with customer as well as each other, no one taking any ownership to resolve a problem so I will not be using this company ever again.