May I suggest that Sinead Croke head of Customer Experience tries sending and receiving parcels using DPD and tries to get through to her own customer services to see if she can find any staff who can help and not just be rude,confrontational, dishonest and ignorant...that is when shes not greeting customers after their 40 minute wait to get through with a recorded message about not being rude etc etc ...such hypocrisy ...she should be sacked managing the worst customer experience ever !!!! they couldn't care less about their customers in my experiences with them and clearly many others from their reviews.....DPD is on the way out with talent like this !!! AVOID! and companies who shill usw them..you ware probably losing business through their unreliability and couldn't care less contempt of their customers....Truley aweful company and I guess this drips down from truely aweful management.