I have just tried ringing customer services about yet another failed priority delivery. I waited 37 minutes to get through listening to automated excuses for the delay which would suggest that they might be inundated with complaints ! Then there is this rediculous message from someone apparently called Sinead Croke (great name!) lecturing in a very condescending way about customers behaviour and no excuse for being rude. Unbelievable way to greet customers after frustrating them so much before getting through. When I eventually got through to a human they were useless and clearly trying to fit my complaint into a stock scripted answer which was totally irrelevant to my situation. They were just not listening or understanding the simplest information. Out of frustration I asked to speak to a supervisor who eventually came was put on and he was just extremely rude with me and dismissive of my complaint and situation. I wanted to complain about his behaviour (said his name was Josh ?) and asked for the name and contact of a senior person who might be interested and have the ability and desire to try and resolve the most basic of problems. He refused to give me any information on this other than to go on the website and send an email. He then put the rudely put the phone down on me without any atempt to resolve my failed delivery or leave me with any reasurance that my parcel had not just been lost. So Sinead Croke if this is the best you can do then I hope that DPD might see where some of the rot stems from if they are interested. The impression I get from reading the many complaints is that my experience is fairly typical of an unreliable delivery service, misinformation and apparent contempt of customers. Ringing Customer Services is a very unpleasant and frustrating experience where they appear to be absolutely useless at all levels...to have to be rude and condescending to the customers who they treat with utter contempt is a very clear sign that their days are numbered and they must know it! I will never use DPD again and I will always check who my suppliers use and if it is DPD I will not buy from them and tell them why.