The best companies encourage customer feedback and use it to strive for the best service. The best companies respect and value their customers realising that they have a choice and that the market is often very competitive. The best companies are determined to resolve customers issues truthfully and effectively. The best companies do not leave their customers waiting on the phone for an eternity listening to condescending messages that insult their intelligence. The best companies are polite, truthful and respectful to their customers. The best companies are answerable and accountable to their customers. DPD fails on all counts in my experience - worst delivery company and it would be impossible to get a worst Customer Services. DPD are so unreliable and clearly badly managed.