Unbelievably bad. All they needed to do was to deliver a parcel to a shop that was open 9am to 8pm where I would go out of my way to collect from. Why? Because I didn't want their driver to turn up at my house when I was not in and have a wasted trip. Parcel delivered to shop and email sent saying I could collect it. All good. Get to the shop, no parcel. Go back into the tracking information and it now says that it is being returned to the sender for absolutely no reason. No update email provided saying that the parcel is no longer at the shop awaiting collection (notwithstanding the 4 hour gap between collection and my arrival at the shop). Tried to resolve online - not possible. Online service says that the parcel is still at the local depot. Phone up and get a recorded message saying the parcel is at a different depot at the other end of the Country. Hold for c. 20 minutes to speak to a person who "calls" the depot and instructs them to send the parcel back out to the pick up location. I will get a call back in an hour to confirm progress. 4 hours later, no call...so I go online again. Parcel now marked as being returned to the sender (again for no reason). Phone customer services again, wait 20 minutes on hold to speak to someone who AGAIN advises she will deal with the depot and get the parcel sent out to the pick up location. I will receive a call in an hour. 2 hours later, no call. Back on to customer services. Another 20 minute wait to be told that the parcel left the depot to be returned to the sender an hour ago (so after my second call, and an hour after the time marked on the system stating that the parcel should not be returned to the sender) and there was nothing she could do. Ask to speak to a supervisor to be told that she couldn't transfer me to a supervisor but she would get someone to call me back. Funnily enough, the idea of someone calling me back does not fill me with confidence. Company who sent the parcel contacted in the hope they stop using DPD who, it would appear, are a delivery company who can't deliver. I have emailed Sinead Croke and had what would appear a stock response (I am in meetings, I will get my executive team to look into it)...Again, I don't hold out much hope there.