Have not received my parcel which was promised only after 4 days. I had to write to the making it right team all the time to know what's happening exactly. When the parcel finally arrived, I went to pick it up from my collection point. The pick up pasd did not work and it said my parcel has already been picked up! Obviously the parcel was in front of me at the shop everyone could see it has not been picked up. The lady in the shop had to call the dpf office and they demanded me to show utility bills on top of my ID just because the pass did not work and it was clearly their fault. I had to wait 35 minutes to get my parcel because of all of this. I was also late from work because of them, and no one said at least sorry. Really disappointed.