I took a day off to receive a parcel, nobody called my intercom or my mobile number which I left when I made a purchase. The email I got asked me to download the app to track my parcel, I downloaded and signed up to DPD app and it keeps saying that the internet connection is slower than usual please wait and then it crashes. What the hell!! My phone is Google Pixel XL 2 so its not like I am running an ancient phone. I tried to call the office number 0121 275 0500 and all I got was an automated service. Is there a real life human being I can talk to? This service (or lack of) is appalling!! I cannot believe I got charged for this delivery. What the hell am I paying for?