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Burakiosaurus
An extremely untrustworthy business. They attempted to deliver my parcel on Saturday, 27th October but said I was not home, despite me being home all day. They then re-arranged delivery for Sunday, 28th October without telling me. I was out all day that Sunday, yet they say I signed for it and left my package with a neighbour and left a note where I cannot read the writing of the driver. They also left me a voice mail which I cannot understand a word of. Each time i try to call and speak to a customer service advisor, I enter my parcel number and it comes up as delivered and signed for by me (again not true) and they cut my call off! Luckily Amazon have refunded me, but I still can't get through to DPD whatever I try as they have stopped replying to customers on Twitter (probably due to the sheer amount of complaints at their horrendous service). Will I ever find/get/see my package? I don't know. What I do know, is that I will avoid using DPD where possible, even if it means paying £10 more for another delivery provider as they are so, so bad and cannot be trusted. Couple that with a totally non-existent customer service and you have a recipe for a miserable customer experience.
6 years ago
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DPD has a 1.1 average rating from 5,373 reviews