Customer Services are just the worst ever. If they closed this department it would make little difference to the absolute shambles rthat is DPD. They seem to have absolutely no respect for their customers and clients reputation whatsoever. They act like a company that has just given up and know their days are numbered. They are an absolute disgrace and totally unreliable. They lie and are often extremely rude - if you can eventually get through to anyone to talk to. I strongly recommend that you avoid DPD - there are much better and more reliable delivery companies who care about their reputation and customers.