Took day off work for a 'confirmed' scheduled delivery which did not arrive. I chased this up with an infuriating attempt to get through to any one at Customer Services ....waited 40 minutes to get through only to be cut off !!! Tried again - same wait and then after much repeating to someone who clearly hated their job ans had an attention span of a nano second and zero desire to help, they reluctantly looked into my delivery and informed me the parcel had been sent back to sender !! The next day after me contacting the sender and arranging a replacement to be sent the original parcel was 'attempted for delivery' but I was not in as I had not been informed !!!!!!! What a rediculous and totally unprofessional company this is - will they compensate for the waste of my time - of course not. Will they admit fault ? no judging from their Customer Services it is my fault for trusting them !!!! DPD seem intent on self destruction both messing the receiver and the sender around and then with disinterest and hostility seemingly blaming both for using their services !!! Dreadful company who should not be trusted' Sending and receiving a parcel should not be a lottery run by crooks (or Crookes as in Sinead Crooke - who bravely puts her head on the block by not remaining anonymous - at least we know who is responsible for their truly terrible and insulting Customer Services)