Would give minus stars if possible. I ordered an item from Chanel for a friend's birthday. I got a message saying delivery was 2nd November. I want online to amend this as her birthday is 7th I changed delivery to 6th. I got a message confirming the change. Today I get a message saying it's out for delivery today?!!!!!! Obviously customer option is a total and complete waste of time. I'm now holding on to speak to customer services. There's a nice condescending message from their Director at the start requesting that callers are not abusive to her staff. Wonder why that's necessay? Could it be because the whole system is useless? I would never recommend or choose DPD. In fact I intend to complain to Chanel and suggest they use a different company Now holding on for 9 mins for customer services who probably do not even exist.