I am exceptionally disappointed with this service. My experience has been the worst that I have ever encountered with a courier company, problems ranging from the customer service to the depot to the delivery staff. The obvious lack of interest in resolving queries and helping their customers would be a key concern of mine if I were a senior member of the company. The parcel had been due to be delivered for 3 days and each attempt of delivery had been to either the incorrect address or unable to deliver for a number of many ambiguous reasons. The address was explicitly stated and I contacted the customer service desk (which involved waiting on hold for approx. 30 mins) prior to delivery to ensure that the address etc was all in order. However, the package was not delivered. When contacting the customer service desk after each failed delivery, I was informed that I should receive a call within the hour to discuss the delivery - goes without saying that I never received a single call back. The address had been conveyed to the delivery driver incorrectly somewhere through the DPD package dispatch process and the customer advisor that I spoke to informed me that despite having confirmed the correct address, the package would repeatedly be delivered to the incorrect dress as this was DPD policy. The lack of initiative and desire to provide a service to their customers is shocking, and the inability to deliver a package to the right address - which has been provided on numerous occasions despite an internal error - is slightly worrying for a courier service of this century. I found dealing with this company so stressful and full of brick walls that I had to through a middle company. Good luck DPD, you certainly will not be getting my custom again and nor will I be recommending you to anybody that I know. In fact I will be strongly deterring people from using this awful and time wasting service.