MY parcel was picked up on the 1st November by DPD. I paid specifically for a Saturday delivery, nothing came. I tried using the chat facility on the DPD app which seems to be standard ai reponses. Everytime the ai gives up it offers to connect me with customers services which are invariably busy, try later. I tried calling via the app and was told that since I used the app I would be leapfrogged to the front of the queue. (Took circa 15 minutes for them to answer) If that was the front of the queue, I wouldnt't want to be at the back) Spoke with customer services Saturday lunchtime and was told a priority message would be sent to the Readsing depot, and that I would receive an update from them - nothing. I checked to see if Sunday delivery was possible, yes, if I pay ! It's now Monday 5th November and when I ask the ai chat app, "where's my parcel", the answer, "it's at our Reading depot". Yes, it's Groundhog day folks !! I got so frustrated that I have contacted the seller and asked for them to have the order returned for a refund. Perhaps they will have more success, but I'm not holding my breath.