I don't know how this company survived till now. Its rubbish. I tried to arrange a pickup through their app gave me the selected delivery and found just near where I live. The thing is that, I didn't select the shop where their app is showi. I had to drive about 15min to get my parcel. I called the customer service and had to wait around 20 min to speak to someone. I asked if I can pick up the item from the depo, as it is closer to where I live and the customer service told me that once its selected they can not amend it. I told him I didn't even select that shop but he said he couldn't do anything. They are time wasters and not company. AVOID!!!!!!!!!!!!! this company.