Tried complaining about a tracked parcel that was 'out for delivery' for 4 days !!!! Customer Services (after 2 35 minute plus waits to get through and cut off the first time) could not even track the parcel and said the number must be wrong ( it was the same number which I had used to track it 'successfully' on line!!!) After a ridiculous and completely unhelpful conversation with someone who kept asking the same questions again and again without remembering my answers and who then I asked me to repeat why I was ringing and what was my problem !!! I asked to speak to her supervisor who would not give his name and told me I had been on the call for too long and he hung up on me with no resolution!!!! DPD are the absolute dregs and it is unbelievable to think that they can continue with their attitude and routine failures. They are the rudest and most unreliable company I have ever dealt with. I strongly recommend that you do not waste your time and money with this appalling company and use someone more reliable who cares.