Where do DPD recruit their managers from - they are a disgrace. There seems to be no motivation or desire to provide anything resembling an efficient and reliable service. Their Customer Services Department is beyond belief in that they are just insulting from the excessive wait to get through..the absolutely pathetic 'greeting message' from Sinead Crooke (that only reveals what a desperate state this company is in - what professional company needs to do this???!!!), through to the very limited attention span of their call staff, inability to help, obvious reading from guideline procedures that rarely cover the customers situation, through to the very hostile and confrontational 'supervisors'. DPD will soon be no more unless they make huge changes but it seems that they have no desire to do this and so I assume they will not survive much longer. Absolute shambles of a company that no reputable firm would want to be associated with !!