Must be the worst customer 'Services' department ever - no wonder they mention rude customers on their recorded 'greeting'!!!. This department is deluded and seems intent on annoying and frustrating their 'valued???' customers who have the patience to wait over 30 - 45 minutes to get through. They are aggressive, dishonest and seem to have zero attention span. Their 'training' seems to brainwash them into finding the closest scripted answer that they think might be relevant, but that often just reveals that they just aren't listening. Everything is geared up to make your blood boil and it is no wonder that customers show their frustration with this. Reading these reviews shows just how long this has been a problem and how little (if anything) they have done to address it. They cause confrontation and show little respect for the customer who pays their salaries. Of course they also have a thankless task trying to defend DPD's diabolical, haphazard and broken 'delivery' service which is sadly just an unreliable mess and more like a lottery. Also when they screw up - which is often, they seem unaccountable and if you think it is near impossible to get through to anyone helpful at Customer Services, try getting them to compensate for you 'lost' parcel or late deliveries and all your wasted time - no chance !! DPD are a disgrace and in this competitive sector where there is much good choice DPD should be avoided - as should any suppliers who use them.