Absolutely appalling. No published number for enquiries, all calls (even the help on line) answered by computers. Two failed deliveries simply because the driver couldn't/wouldn/t walk 50m because of roadworks. Refused to call me. After tracking him on line, I walked up to meet him on day 2, and he simply drove past me. This was Daniel. Vimal in so called 'customer service' refused to call back and simply sent a stock answer which was irrelevant to my email. I leave to do charity work abroad tomorrow, and simply cannot arrange even to collect my parcel which I need for my work. Completely and utterly appalled by this so called 'service'.