I was expecting a parcel from Spain DPD sent me a email with the person and the time of delivery till there all good.... next day at the alocated delivery time the currier doesn’t arrive I check their website and appeared as delivered! There my Odiseey started! I called them like 50 times and almost every time they had a different excuse! Aside of course from the 40 times they did cut me while waiting to be transferred and else! Here are some of what they said on different calls but on the same very day... 1.- That the website is wrong and the parcel was at depot and on the morning would be delivered! Lying! 2.- that the parcel has been returned! When I asked the sensible question; Who sent it back? me or the sender? They reply; the Depot sent it back Why? They don’t know Followed by... Transfering call, transfering, transfering... cut off! 3.- the address I gave them does not match the delivery address! (Sometimes does sometimes doesn’t apparently! ) because I always have gave them the same parcel number! How many addresses this parcel have?! 4.- they can’t help me because they don’t deal with international parcels (I am calling always to the same number!) 5.- they need to call depot to inquiry and they’ll call me back... I insisted to wait on the line! But no I can’t and they hung up on me... This happened on several occasions and of course after promising me to call me back straight away! Some promise me as soon as 1 hour Up to Monday morning others! (Around 48 hours) thanks God I never held my breath! Because they never called! None of them! The treatment over the phone have been humiliating! The maners! The lack of honesty! The absolute chaos! I do over 95% of all my shopping online so I know! But it has been years since I felt this insulted! (Since those first years of EBay and those doggy delivery companies) And on top of everything... for a service that I paid for it with my delivery charge! Definitely No! Even to liquid gold if it comes delivered by DPD!!!!