Absolutely useless and breathtakingly rude. First delivery they ignore the 'where to leave the parcel' information. Knowing I would be out the following day I fixed instructions to the front door. That was ignored. Customer service refused to answer my call. Found the depot at Southampton and met with the rudest man possible. Apparently it must have been my fault they couldn't deliver. Could not pick up parcel as I did not have an appointment. Returned having made an appointment. Two 36 mile trips later I eventually get my parcel. How are they still in business?