Broken promises, poor customer service and now, 3 days from when DPD first messaged me that my package was to arrive it still hasn't. The fact that your CX teams continually couldn't reach the depot or driver and then lied that the depot would be in touch within 2 hours compounded things. As did the 45 mins hold times. Your chatbot "livechat" is embarrassingly bad as is your recorded message from your customer services director asking for customers not be be abusive on the phone. You have abused me by wasting three days of my week waiting in during times you have advised. For anyone reading this, if you purchase something from a retailer and you get an alert that the retailer is using DPD, contact them immediately and ask them to send it via regular post or another carrier. Their service is an embarrassment and should not be used either by an individual or a business.