DPD is one of the worst carrier services out there and it is impossible to reach the local people who actually do the deliveries. In my case I am SURE the local people could have sorted it -- but no, we had to do everything through the central office. I live on an island with boat service only 5 days a week -- so when my parcel reached the port on Weds. and was scheduled for delivery, I called DPD to make sure they transferred it to the local carrier in time to get it onto the next morning's 6.30 boat. The guy from the main office spoke to the local people (I suspect, completely missing the point as well as the boat) -- and then assured me that yes, they would. In fact they did not deliver it until the next day, several hours after the boat had sailed. There was no boat the following day. They never is. The parcel contained meat.....it still hasn't arrived but my guess is that it will be spoiled by the time it does--all because of DPD's system which insists on doing everything through the central office and not letting you speak to the local carriers. And you can only speak to the main office after a lengthy wait on a torturous phone tree! NEVER AGAIN -- if a company will only deliver through DPD, I will buy what I need elsewehre.