I challenge Sinead Crooke to explain her truly abysmal rude, dishonest, inefficient and confrontational 'Customer Services' department on this site. They are cynical and the 'supervisors' seem to be thicker than the first level (if you have the patience to wait 40 minutes to get through !!) What is the point of this useless department. There are few businesses where shutting it's Customer Services Department would do them more good - this says a lot about DPD who were once quite a good service ...they are now totally unreliable, dishonest and disinterested - AVOID !!