THE WORST DELIVERY COMPANY EVER!!! AND IT IS ALL DOWN TO THEIR COMPLETELY USELESS COMMUNICATIONS. The delivery drivers may be great but the company they work for is diabolical.
In my case I am waiting for the delivery of a new TV. I was in on the day well before the allotted delivery window. Then received a message that the delivery was delayed but would still be delivered. Needless to say the delivery didn't turn up. Not to worry they would deliver it the next day. Now this is where the problems start to occur. I was not going to be in the next day or the next or on Monday. So I would go onto their website and arrange for a delivery on Tuesday when I am going to be in. Unfortunately their rubbish website keeps pinging back the message 'We are currently experiencing issues updating your parcel information at this time. Please try again later.
Well I have tried later - several times!!!!
Well guess what happens next - yes you're right - DPD attempted to deliver the next day when I wasn't going to be in (but they would have known this if their website was working). Not to worry, they would attempt to deliver again the next day - WHEN I WASN'T GOING TO BE IN. I have continually tried to re-arrange delivery but to no avail.
And yet again DPD tried to deliver on Friday when I wasn't in! and no doubt they will try again on Monday when I won't be in. I work and cannot get time off to wait for a delivery.
DPD - Your website is useless and your telephone communications are even worse You may have great drivers but you are letting them down with your inept communication skills. These guys are the face of your company and you are leaving them to face irate customers who are being badly let down with the faceless communication sector of your company - SORT IT OUT.
I will now have to drive the 40+ miles to my nearest DPD collection centre to collect a parcel that could easily have been delivered if your website was working properly and allowing me to change my deliver slot. How much money must this company waste in having to rearrange wholly avoidable re-deliveries!!
DPD YOU ARE USELESS AND YOUR MANAGEMENT SHOULD BE SACKED