Very rude and lazy staff in customer service - in particular ‘John’ - contacted them about an important parcel (stock for my business) which I hadn’t received yet which had been picked up from the sender and was in transit. When asked when the parcel would arrive they just kept repeating that I must speak to the sender of the parcel - when the parcel had already left the senders premises and I had this confirmed. Completely ignored the rest of my complaint and they ended the conversation without even trying to find out where my parcel is or accept that they’d lost my parcel. Nearly two weeks since the parcel was collected and still no sign of it! Would NOT recommend for any business that needs a reliable service and honest customer service! If I could give zero stars I would!